Guest Services Star: 24/7 Front Desk & Concierge

Accorhotel

Dubai

On-site

AED 60,000 - 100,000

Full time

8 days ago

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Job summary

Grand Mercure Business Bay within the Accor portfolio seeks a Front Office Agent to be the first point of contact for guests. You will manage check-in/out, guest data, payments, and coordinate with Housekeeping to ensure seamless arrival and departure experiences.

Strong English communication is essential; Arabic is a plus in this Dubai setting. The role requires multitasking across 24/7 shifts, delivering personalized service, handling inquiries, and maintaining guest privacy and security while

Qualifications

Fluent English required for guest communications and operations.
Arabic language skills considered a strong asset and may be required for local guests.

Responsibilities

Serve as primary guest contact across front desk, reception, and guest relations.
Handle guest check-in/check-out, data capture, and room assignment per procedures.
Process guest folios, payments, and financial transactions with accuracy.
Maintain guest privacy and security of information.
Operate hotel telephone switchboard and log wake-up calls accurately.
Coordinate with Housekeeping and other departments to expedite room turnover and services.
Deliver personalized recommendations and upsell hotel services as appropriate.
Record guest feedback and ensure timely follow-up and resolution.