Front Office Supervisor - Guest Services Leader

le meridien; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Le Méridien Abu Dhabi is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff across Bell/Door, Switchboard and Guest Services/Front Desk. The role focuses on ensuring efficient check-in/check-out, guest satisfaction, and optimal financial performance of the department.

This leadership position emphasizes daily supervision, staff development, excellent service standards, and collaboration with department managers to meet

Qualifications

• Two years experience in guest services/front desk.
• Alternatively, a 2-year degree in Hospitality with no work experience.

Responsibilities

• Manages day-to-day operations, ensuring quality and meeting customer expectations.
• Supervises Front Desk staffing to meet guest service and financial goals.
• Maintains open communication to align with business objectives and expectations.
• Handles complaints, resolves conflicts, and negotiates with others.
• Trains staff and ensures adherence to policies and credit procedures.
• Performs Front Desk duties as necessary and oversees shift operations.

Skills

Staff supervision

Guest services

Communication

Customer service

Conflict resolution

Team leadership

Education

High school diploma

2-year hospitality degree

Job description

Le Méridien Abu Dhabi is seeking a Front Office Manager to assist the Front Office Manager in administering front office functions and supervising staff across Bell/Door, Switchboard and Guest Services/Front Desk. The role focuses on ensuring efficient check-in/check-out, guest satisfaction, and optimal financial performance of the department.

This leadership position emphasizes daily supervision, staff development, excellent service standards, and collaboration with department managers to meet