Front Office Supervisor: Guest Experience & Ops

Aloft; Abu Dhabi; On-site; AED 90,000 - 160,000; Full time

Job summary

Aloft Abu Dhabi is seeking a Front Office Supervisor to assist the Front Office Manager in running daily operations across Bell/Door Staff, Switchboard and Guest Services. You will direct and collaborate with managers to ensure an efficient check-in/check-out process and elevate guest satisfaction and departmental financial performance.

The role emphasizes leading the front desk team, maintaining service standards, handling guest feedback, and driving continuous improvement while aligning with

Qualifications

• High school diploma or GED with 2 years guest services/front desk experience.
• OR a 2-year degree in Hospitality/Business with no work experience required.

Responsibilities

• Manages day-to-day operations to meet customer expectations.
• Supervises staffing levels to ensure guest service and financial goals.
• Communicates regularly with staff about objectives and expectations.
• Resolves guest complaints and disputes in a timely manner.
• Maintains front desk shift operations and staffing coverage.
• Trains and mentors frontline staff to improve service levels.

Skills

Guest services

Front desk operations

Staff supervision

Customer service

Communication skills

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

Aloft Abu Dhabi is seeking a Front Office Supervisor to assist the Front Office Manager in running daily operations across Bell/Door Staff, Switchboard and Guest Services. You will direct and collaborate with managers to ensure an efficient check-in/check-out process and elevate guest satisfaction and departmental financial performance.

The role emphasizes leading the front desk team, maintaining service standards, handling guest feedback, and driving continuous improvement while aligning with