Front Office Supervisor - Guest Services Leader

Le Royal Méridien Abu Dhabi; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Le Royal Méridien Abu Dhabi is seeking an experienced front office professional to assist the Director of Guest Services in administering front office functions and supervising staff daily. The role covers Concierge, Royal Club Lounge, Health Club and Front Desk, ensuring smooth check-in and check-out processes.

You will work with managers to implement procedures that enhance guest and employee satisfaction while supporting the department's financial performance.

Qualifications

• Minimum of 4-5 years of front office experience, with at least 2 years in a supervisory or assistant managerial role.
• Prior experience in a 4 or 5-star hotel environment required.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Fluent in English; additional languages are an advantage.
• Service-oriented with strong attention to detail.
• Flexible to work shifts, weekends, and holidays as per operational needs.

Responsibilities

• Assists the Director of Guest Services in administering front office functions and supervising staff on a daily basis.
• Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
• Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Decision-making

Fluent English

Attention to detail

Shift flexibility

Job description

Le Royal Méridien Abu Dhabi is seeking an experienced front office professional to assist the Director of Guest Services in administering front office functions and supervising staff daily. The role covers Concierge, Royal Club Lounge, Health Club and Front Desk, ensuring smooth check-in and check-out processes.

You will work with managers to implement procedures that enhance guest and employee satisfaction while supporting the department's financial performance.