Guest Experience Leader - Luxury Italian Dining

Le Royal Méridien Abu Dhabi; Abu Dhabi; On-site; AED 400,000 - 650,000; Full time

Job summary

Le Royal Méridien Abu Dhabi is seeking an experienced Restaurant Manager for our 5-star luxury hotel. You will lead front-of-house operations, coach staff, and ensure exceptional guest experiences across service, beverage, and dining areas.

The role emphasizes maintaining brand standards, managing inventory and costs, driving guest feedback programs, and collaborating with the kitchen to deliver outstanding presentations.

Qualifications

• 2-4 years of Restaurant Manager experience in 5-star luxury hotels or similar.
• Demonstrated track record of improving guest satisfaction scores and upholding brand standard.
• Strong leadership, coaching, and interpersonal skill.
• Italian language is an advanatge.
• Proficiency in POS systems and guest feedback platform.

Responsibilities

• Guest Satisfaction (Top Priority) - Champion a guest-first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded.
• Guest Satisfaction (Top Priority) - Proactively identify and resolve service issues before they escape; own service recovery when things go wrong.
• Guest Satisfaction (Top Priority) - Monitor guest satisfaction scores (e.g., surveys, online reviews, comment cards) and drive continuous improvement action plans.
• Guest Satisfaction (Top Priority) - Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience.
• Guest Satisfaction (Top Priority) - Empower staff to make on-the-spot decisions that prioritize guest happiness within brand guidelines.
• Brand Standards - Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts.
• Brand Standards - Conduct regular brand audits and mystery-shopper reviews; close gaps immediately through coaching and retraining.
• Brand Standards - Maintain outlet cleanliness, décor, table settings, and overall presentation in line with brand identity at all times.
• Brand Standards - Ensure menu presentation, food quality, and beverage service consistently reflect brand positioning.
• Brand Standards - Train and certify all staff on brand values, service philosophy, and standard operating procedures during onboarding and ongoing refreshers.
• Operational Management - Oversee daily operations, recruit, train, schedule, and supervise front-of-house staff.
• Operational Management - Collaborate with the kitchen team on menu planning, quality control, and food presentation.
• Operational Management - Manage inventory, cost control, and vendor relationships.
• Operational Management - Control labor and F&B costs while protecting service quality and guest experience.
• Operational Management - Ensure compliance with health, safety, and hygiene regulations.
• Operational Management - Analyze sales data and guest feedback trends to inform service and operational improvements.
• Operational Management - Conduct performance reviews with a strong emphasis on guest-service metrics and brand compliance.
• Operational Management - Plan and execute promotions or events that enhance guest experience while staying true to brand identity.

Skills

Restaurant management

Leadership

Interpersonal skills

Italian language (advantage)

Tools

POS systems

Guest feedback platform

Job description

Le Royal Méridien Abu Dhabi is seeking an experienced Restaurant Manager for our 5-star luxury hotel. You will lead front-of-house operations, coach staff, and ensure exceptional guest experiences across service, beverage, and dining areas.

The role emphasizes maintaining brand standards, managing inventory and costs, driving guest feedback programs, and collaborating with the kitchen to deliver outstanding presentations.