Front Office Manager — Guest Experience Leader

Aloft Hotels; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Aloft Hotels is seeking to fill a Front Office leadership role in Dubai. The position involves assisting the Front Office Manager, supervising Bell/Door Staff, Switchboard and Front Desk teams, and ensuring efficient check-in/check-out procedures while maximizing department financial performance.

The ideal candidate will oversee daily operations, manage staffing, and maintain high guest satisfaction through proactive coaching and service excellence.

Qualifications

• High school diploma or GED required; 2 years experience in guest services/front desk or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff daily.
• Directs and works with managers and employees to ensure efficient check-in/check-out processes and guest satisfaction.
• Supervises staffing levels to meet guest service, operational, and financial objectives.
• Maintains open communication with employees to align with business objectives and performance expectations.
• Responds to guest issues and resolves complaints to maintain high service standards.

Skills

Front Office management

Staff supervision

Guest services excellence

Budgeting / financial awareness

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Aloft Hotels is seeking to fill a Front Office leadership role in Dubai. The position involves assisting the Front Office Manager, supervising Bell/Door Staff, Switchboard and Front Desk teams, and ensuring efficient check-in/check-out procedures while maximizing department financial performance.

The ideal candidate will oversee daily operations, manage staffing, and maintain high guest satisfaction through proactive coaching and service excellence.