Senior Front Office Lead - Luxury Guest Experience (UAE)

Jumeirah

Abu Dhabi

On-site

AED 156,000 - 246,000

Full time

14 days+

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Benefits offered by this job

Supportive work environment

Learning & Development programmes

Colleague discounts on food and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight

Performance-based incentives

Job summary

A leading luxury hospitality group is seeking a Senior Guest Service Executive at Jumeirah Saadiyat Island, Abu Dhabi. The role involves leading the Front Office team, ensuring excellent guest experiences, and managing front desk operations. Candidates should have a degree in Hospitality or related field and strong knowledge of front office systems. The position offers competitive tax-free salary paid in AED, comprehensive healthcare, and opportunities for professional development.

Qualifications

Strong knowledge of front office systems, including Opera or similar.
Experience in managing guest journeys and VIP handling.
Ability to efficiently analyze daily operations and manage shift responsibilities.

Responsibilities

Lead and motivate the Front Office team for seamless service.
Ensure all guests are greeted warmly and professionally.
Monitor daily operations and resolve service delays proactively.
Maintain accurate records and prepare shift reports.

Skills

Front office systems knowledge (Opera)

Guest journey processes

VIP handling

Service recovery techniques

Education

Diploma or Bachelor’s degree in Hospitality, Tourism Management, Business Administration

Job description

United Arab Emirates

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for Senior Guest Service Executive - Front Office to join Jumeirah Saadiyat Island

The main duties and responsibilities of this role include:

Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

About You

The ideal candidate for this position will have the following experience and qualifications:

Diploma or Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or a related field.
Strong knowledge of front office systems (Opera or similar PMS), guest journey processes, VIP handling, and service recovery techniques.
Ability to analyze daily operations, manage shift responsibilities, and escalate issues efficiently.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.