Senior Front Office Lead - Luxury Guest Experience (UAE)

Dubai Holding LLC; Abu Dhabi; On-site; AED 156,000 - 246,000; Full time

Benefits offered by this job

Supportive work environment

Learning & Development programmes

Colleague discounts on food and hotel stays

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flight

Performance-based incentives

Job summary

A leading luxury hospitality group is seeking a Senior Guest Service Executive at Jumeirah Saadiyat Island, Abu Dhabi. The role involves leading the Front Office team, ensuring excellent guest experiences, and managing front desk operations. Candidates should have a degree in Hospitality or related field and strong knowledge of front office systems. The position offers competitive tax-free salary paid in AED, comprehensive healthcare, and opportunities for professional development.

Qualifications

• Strong knowledge of front office systems, including Opera or similar.
• Experience in managing guest journeys and VIP handling.
• Ability to efficiently analyze daily operations and manage shift responsibilities.

Responsibilities

• Lead and motivate the Front Office team for seamless service.
• Ensure all guests are greeted warmly and professionally.
• Monitor daily operations and resolve service delays proactively.
• Maintain accurate records and prepare shift reports.

Skills

Front office systems knowledge (Opera)

Guest journey processes

VIP handling

Service recovery techniques

Education

Diploma or Bachelor’s degree in Hospitality, Tourism Management, Business Administration

Job description

A leading luxury hospitality group is seeking a Senior Guest Service Executive at Jumeirah Saadiyat Island, Abu Dhabi. The role involves leading the Front Office team, ensuring excellent guest experiences, and managing front desk operations. Candidates should have a degree in Hospitality or related field and strong knowledge of front office systems. The position offers competitive tax-free salary paid in AED, comprehensive healthcare, and opportunities for professional development.