Front Office Manager: Guest Experience & Ops (Dubai)

Aloft Hotels; Dubai; On-site; AED 201,000 - 279,000; Full time

Job summary

Aloft Hotels in Dubai Production City seeks a Front Office Manager to oversee daily front desk operations, including Bell/Door Staff, Switchboard and Guest Services. You will lead a team, ensure smooth check-in/out, and drive guest satisfaction while aligning with financial goals of the department.

Located in Dubai Production City, this full-time role requires strong leadership, excellent customer service, and the ability to manage staff across front office functions to deliver exceptional guest

Qualifications

• High school diploma or GED with 2 years in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations, ensuring quality and meeting customer expectations.
• Supervises staff and coordinates shifts to meet guest service and financial goals.
• Addresses guest issues and complaints, driving quick resolutions and high guest satisfaction.

Skills

Leadership

Customer service

Communication

Staff supervision

Education

High school diploma or GED; 2 years experience in guest services, front desk, or related professional area

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Aloft Hotels in Dubai Production City seeks a Front Office Manager to oversee daily front desk operations, including Bell/Door Staff, Switchboard and Guest Services. You will lead a team, ensure smooth check-in/out, and drive guest satisfaction while aligning with financial goals of the department.

Located in Dubai Production City, this full-time role requires strong leadership, excellent customer service, and the ability to manage staff across front office functions to deliver exceptional guest