Assistant Front Office Manager - Luxury Hotel Experience

Minor International; Dubai; On-site; AED 110,000 - 150,000; Full time

Job summary

Minor International in Dubai seeks an Assistant Front Office Manager to lead daily front office operations and ensure seamless guest experiences in a luxury, high-volume setting. You will supervise check-in/check-out, concierge services and collaborate with department heads to sustain top-tier service in a cosmopolitan city.

The ideal candidate has at least 2 years in a similar role, a hospitality degree, strong leadership, and financial acumen.

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury or high-volume hotel.
• Bachelor's degree in Hospitality Management or related field preferred.
• Proven leadership and communication skills with ability to inspire and motivate a diverse team.
• Strong problem-solving and organisational abilities with meticulous attention to detail.
• Proficiency in hotel management software and property management systems.
• Excellent command of English; knowledge of additional languages advantageous.
• Financial acumen with experience in budgeting and performance analysis.
• Ability to thrive in a fast-paced multicultural environment catering to an international clientele.

Responsibilities

• Oversee daily front office operations including check-in/check-out procedures, guest services and concierge activities.
• Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction.
• Lead, mentor and motivate the front office team to maintain high standards of service excellence.
• Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution.
• Monitor and analyze key performance indicators, implementing strategies for continuous improvement.
• Assist in managing front office budgets, controlling costs and optimizing revenue.
• Ensure compliance with hotel policies, procedures and safety regulations.
• Participate in the development and implementation of new service initiatives.
• Act as the manager on duty during assigned shifts, making critical decisions as needed.
• Support the Front Office Manager in strategic planning and team development activities.

Skills

Front office management

Leadership

Customer service

Budgeting

PMS software

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Minor International in Dubai seeks an Assistant Front Office Manager to lead daily front office operations and ensure seamless guest experiences in a luxury, high-volume setting. You will supervise check-in/check-out, concierge services and collaborate with department heads to sustain top-tier service in a cosmopolitan city.

The ideal candidate has at least 2 years in a similar role, a hospitality degree, strong leadership, and financial acumen.