Guest Experience Lead — Front Desk & Service

Aloft Hotels; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Aloft Hotels in Dubai is seeking a Non-Management front desk professional to handle guest check-ins, payments, room assignments, and key issuance with accuracy and courtesy. You will verify guest identities, process all payment types, balance daily transactions, and maintain security of cash and records while delivering exceptional service and information about local area.

The role requires teamwork, adherence to Marriott standards, and reliable problem solving, with opportunities to train and

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and issue room keys.
• Verify guest identity, form of payment, and rates.
• Balance and drop receipts; prepare cashier and closing reports.
• Provide directions and property information; assist guests with requests.
• Maintain confidentiality and protect company assets; follow safety procedures.

Skills

Guest service

Education

High school diploma or GED

Job description

Aloft Hotels in Dubai is seeking a Non-Management front desk professional to handle guest check-ins, payments, room assignments, and key issuance with accuracy and courtesy. You will verify guest identities, process all payment types, balance daily transactions, and maintain security of cash and records while delivering exceptional service and information about local area.

The role requires teamwork, adherence to Marriott standards, and reliable problem solving, with opportunities to train and