Front Office Manager: Guest Experience & Team Leader

W Hotels; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

W Hotels in Dubai is seeking a proactive Front Office Manager to support the Front Office Manager in daily operations, supervise Bell/Door, Switchboard and Guest Services/Front Desk teams, and ensure efficient check-in/out while maximizing departmental financial performance.

You will collaborate with managers to maintain service excellence, coach staff, and drive guest satisfaction. This role requires strong leadership and a focus on continuous service improvements in a luxury hotel setting.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring quality standards and meeting customer expectations.
• Develops goals and plans to prioritize, organize, and complete work.
• Handles complaints, resolves conflicts, and negotiates with others.

Skills

Guest services

Staff supervision

Customer service

Communication

Conflict resolution

Education

High school diploma

2-year hospitality degree

Tools

Front desk software

POS system

Job description

W Hotels in Dubai is seeking a proactive Front Office Manager to support the Front Office Manager in daily operations, supervise Bell/Door, Switchboard and Guest Services/Front Desk teams, and ensure efficient check-in/out while maximizing departmental financial performance.

You will collaborate with managers to maintain service excellence, coach staff, and drive guest satisfaction. This role requires strong leadership and a focus on continuous service improvements in a luxury hotel setting.