Guest Experience Lead - Front Desk & Service

Aloft Hotels; Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

Aloft Hotels in Dubai Production City is seeking a Front Desk Associate to process guest check-ins, verify identities, and issue room keys. You will balance daily receipts, enter guest information, and assist with guest requests.

The role requires clear communication, professional conduct, and attention to detail. Education of a high school diploma and at least 1 year of related experience, with supervisory exposure, are preferred.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to use computers/POS systems.
• Clear and professional communication and written documentation skills.

Responsibilities

• Process guest check-ins, verify identity and form of payment, assign rooms and issue keys.
• Set up accurate guest accounts and enter Marriott Rewards information; verify rates and document exceptions.
• Balance and drop receipts; prepare cashier and closing reports; handle payments and vouchers.

Skills

Communication skills

Professional language

Education

High school diploma or GED

Job description

Aloft Hotels in Dubai Production City is seeking a Front Desk Associate to process guest check-ins, verify identities, and issue room keys. You will balance daily receipts, enter guest information, and assist with guest requests.

The role requires clear communication, professional conduct, and attention to detail. Education of a high school diploma and at least 1 year of related experience, with supervisory exposure, are preferred.