Front Office Manager

Four Seasons Hotels And Resorts; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Four Seasons Hotels And Resorts in Dubai is seeking a Front Office Manager to ensure guests feel welcome and well cared for. You will oversee staff, training, and basic financial reconciliation while maintaining a professional front desk environment.

The ideal candidate has customer service and office management experience, strong interpersonal and communication skills, and the ability to supervise schedules and budgets in a fast-paced setting.

Qualifications

• High school diploma or associate degree.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.

Responsibilities

• Supporting training and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies including stationery and information leaflets.
• Preparing monthly management reports on customer feedback bookings and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing cash-handling, checking and credit procedures.

Skills

Interpersonal skills

Communication skills

Problem-solving

Time management

Computer skills

Education

High school diploma or associate degree

Job description

We are looking for a friendly professional and customer-oriented front office manager to join our team. As the front office manager you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules front office staff training and perform the basic reconciling of receipts.

You need to have good people skills a professional appearance and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

FRONT OFFICE MANAGER RESPONSIBILITIES

• Supporting training and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies including stationery and information leaflets.
• Preparing monthly management reports on customer feedback bookings and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling checking and credit procedures.

FRONT OFFICE MANAGER REQUIREMENTS

• High school diploma or an associate degree.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.