Front Office Manager

BANYAN TREE; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Banyan Tree Dubai seeks a luxury Front Office professional to manage guest relations, drive service excellence, and lead a professional team with strong communication and problem-solving skills. You will oversee check-ins and check-outs, manage reservations, handle payments, and train staff to ensure brand standards and high guest satisfaction in a fast-paced, upscale environment.

The role emphasizes confidentiality, upselling, teamwork, and impeccable guest experiences across all front office

Job description

Manage front office operations, ensuring guest satisfaction and revenue maximization while leading a professional team with strong communication and problem-solving skills.

Process guest check-ins, manage payments, train staff, ensure quality service, and maintain positive relationships while adhering to company policies.

Process guest check-ins, manage accounts, assist in employee training, ensure quality service, and maintain confidentiality while adhering to company policies.

Supervise Front Office operations, deliver exceptional guest service, manage reservations, and support team development while ensuring compliance with brand standards.

Supervise Front Office operations, deliver exceptional guest service, manage reservations, and ensure compliance with brand standards while leading and training team members.

Seeking a luxury hospitality professional to enhance guest experience, manage complaints, and lead service standards in a premium healthcare environment.

Responsible for delivering guest luggage and messages efficiently, ensuring high customer service standards, teamwork, and effective communication in a fast-paced environment.

Responsible for checking-in and checking-out guests, handling payments, and providing excellent customer service in a luxury hotel environment.

Responsible for leading guest relations operations, ensuring personalized experiences, managing team performance, and maintaining brand standards in a luxury hotel environment.

Responsible for cash handling, guest billing, and maintaining accurate financial records while providing exceptional customer service in a luxury hospitality environment.

Responsible for delivering exceptional guest experiences, leading the front office team, and ensuring high service quality with strong communication and organizational skills.

Handle incoming calls, ensure guest satisfaction, utilize Opera PMS, and maintain confidentiality while supporting upselling and teamwork in a hotel environment.

Manage luxury household operations, coordinate with teams, arrange travel and events, requiring fluency in English and another language, with a focus on high-end service.

The role involves reception and front office management, HR support, and office administration, requiring excellent communication and organizational skills.