Front Office Coordinator

ACCOR; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Job summary

ACCOR in Abu Dhabi is seeking a Front Office Coordinator to support the smooth operation of the front desk and manage billing and payment processing while ensuring exceptional guest service.

You will handle inquiries, coordinate with departments, assist with night audits and maintain accurate records, requiring strong organizational skills and professional appearance. This full-time role expects flexibility for weekends and holidays within a luxury hotel environment.

Qualifications

• Proven experience in a front desk or accounting role within a hotel or luxury resort environment.
• Strong understanding of billing, invoicing, and general financial procedures.
• Excellent communication and interpersonal skills with a focus on guest service.
• Proficient in front office software systems (PMS, POS) and Microsoft Office applications.
• High attention to detail, accuracy, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work under pressure.

Responsibilities

• Coordinate and manage billing processes including the preparation and reconciliation of invoices
• Assist in tracking payments processing transactions and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support including greeting visitors, answering phones and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Skills

Front desk experience

Billing and invoicing

Guest service

PMS/POS software

MS Office

Attention to detail

Tools

PMS

POS

Microsoft Office

Job description

The Front Office Coordinator is a key member of the Front Office Team responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and financial-related tasks including billing, invoicing and payment processing as well as assisting with administrative duties to ensure high-quality service delivery.

Key Responsibilities

• Coordinate and manage billing processes including the preparation and reconciliation of invoices
• Assist in tracking payments processing transactions and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings meal allocations and checks
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support including greeting visitors answering phones and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Requirements

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel environment
• Strong understanding of billing, invoicing, and general financial procedures
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organizational skills
• Ability to multitask, prioritize responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset
• Flexibility to work varied shifts, including weekends and holidays, as needed