Front Desk Receptionist

1st-jobs.com; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

1st-jobs.com in Abu Dhabi is seeking a Front Desk Agent to warmly welcome guests, assist with check‑ins, and provide information about the hotel. You will manage reservations, handle guest inquiries, and ensure a comfortable stay.

Strong English, excellent communication, and attention to detail are essential. A degree in Hotel Management or Business Administration is preferred, though a high school diploma may be considered.

Qualifications

• Degree in Hotel Management or Business Administration; High School diploma will be considered.
• Knowledge of hotel reservation software: RoomKeyPMS, Cloudbeds.
• Proficient in English; other languages a plus.
• Pleasant personality with excellent organizational skills.
• Computer and MS Office proficiency.
• Good verbal and written communication skills.

Responsibilities

• Manage room reservations over the phone or at check-in.
• Provide information to guests and respond to inquiries promptly.
• Maintain and register guest details.
• Coordinate with housekeeping to ensure room cleanliness and maintenance per guest needs.
• Brief guests about additional services and assist with car or ticket bookings.

Job description

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent.

As a Hotel Front Desk Agent, you will be the point of contact to represent the hotel in front of guests either over the phone or during check-in. You will also have to provide excellent customer services for our guests.

You should provide our guests with all the necessary information they require and ensure they have a comfortable stay. You should possess amazing communication skills and love interacting with people. You should also have a keen eye on details and you should be able to respond quickly.

Responsibilities

• Manage room reservations either on-call or assign rooms at the time of check-in.


• Do a background check on the customer credit card.


• Provide necessary information to the guests.


• Respond to customer queries on time.


• Maintain and register the guests details.


• Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements


• Brief the guests about our additional services


• Provide help to the guests related to car bookings or ticket bookings

Requirements

• Degree in Hotel Management or Business Administration. Candidates having a High School diploma will also be considered.


• Knowledge of hotel reservation software like roomkeyPMS and Cloudbeds


• Proficient in the English language. Knowledge of other languages will be preferred


• Pleasant personality and amazing organizational skills.


• Knowledge of Computer and MS Office applications.


• Good verbal and written communication skills.