Front Office Manager

Terra Solis; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A prestigious hospitality establishment in Dubai is seeking a Front Office Manager to ensure efficient operations and maximize revenue. The role involves supervising the team, liaising with departments, and maintaining guest satisfaction through exceptional service. Candidates should have a minimum of two years' experience in a similar position within a four- or five-star hotel and knowledge of local market conditions. Effective communication and multitasking skills are essential for success in this role.

Qualifications

• Two (2) years minimum experience in a similar position in a five- or four-star hotel.
• UAE/GCC local market experience.

Responsibilities

• Responsible for the efficient management of the front office operations.
• Ensure ongoing liaising and coordinating with all departments.
• Supervise the Front Office team to maximize revenue.

Skills

OPERA/Fidelio/WINHMS knowledge

Computer/MS Software Applications skill

Effective communication skills

Proactively assists customers

Ability to attend emergencies in a level-headed manner

The ability to multitask

Professionalism

Attention to Detail & Quality

Problem Solving and Decision Making

Interpersonal Skills

Customer service oriented

Effective communication skills

Job description

Job Description

• Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
• Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
• Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

• OPERA/Fidelio/WINHMS knowledge
• Computer/MS Software Applications skill
• Effective communication skills
• Proactively assists customers
• Ability to attend emergencies in a level-headed manner
• The ability to multitask
• Professionalism
• Attention to Detail & Quality
• Problem Solving and Decision Making
• Interpersonal Skills
• Customer service oriented
• Effective communication skills

Additional Information

• Two (2) years minimum experience in similar position in a five- or four-star hotel.
• UAE/GCC local market experience