Front Office Manager

Terra Solis Dubai; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Terra Solis Dubai is seeking a Front Office Manager to efficiently oversee operations and ensure guest satisfaction. Responsibilities include management of front office activities while maintaining a cohesive team through hiring and training processes.

An ideal candidate will have at least two years of experience in a similar role within a four- or five-star hotel and possess strong knowledge of OPERA/Fidelio/WINHMS. Attention to detail and excellent interpersonal skills are essential.

Qualifications

• Two years minimum experience in a similar position in a five- or four-star hotel.
• Must be able to multitask and perform well under pressure.

Responsibilities

• Manage front office operations to ensure profitability.
• Coordinate with all departments to ensure total guest satisfaction.
• Supervise Front Office team for maximum revenue.

Skills

OPERA/Fidelio/WINHMS knowledge

Computer/MS Software Applications skill

Customer service oriented

Attention to Detail & Quality

Interpersonal Skills

Problem Solving and Decision Making

Ability to attend emergencies in a level-headed manner

Professionalism

Ability to multitask

Proactively assists customers

Job description

Job Description

• Responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control.
• Ensure ongoing liaising and coordinating with all departments of the entity to ensure total guest satisfaction.
• Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Maintains a professional cohesive team by hiring, training, coaching, counseling and developing the most qualified individuals.

Qualifications

• OPERA/Fidelio/WINHMS knowledge
• Computer/MS Software Applications skill
• Proactively assists customers
• Ability to attend emergencies in a level-headed manner
• The ability to multitask
• Professionalism
• Attention to Detail & Quality
• Problem Solving and Decision Making
• Interpersonal Skills
• Customer service oriented

Additional Information

• Two (2) years minimum experience in similar position in a five- or four-star hotel.