Front Office & Rooms Coordinator

Minor Hotels; Dubai; On-site; AED 66,960 - 133,920; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Front Office team member to deliver prompt, courteous service and assist guests with inquiries, activities, and local information. You will coordinate room assignments, arrivals, departures, VIP arrangements, and liaise with Housekeeping to ensure smooth operations.

You will monitor room status, assist with guest registration and check-out during peak times, follow up on requests, and maintain accurate guest records and reports while upholding safety

Responsibilities

• Deliver prompt, courteous, and professional service to ensure a high level of guest satisfaction.
• Assist guests with enquiries, resort activities, special requests, and local information.
• Coordinate room assignments, arrivals, departures, VIP arrangements, and special requests with Housekeeping and other departments.
• Monitor room availability, room status, and guest movements to ensure efficient room allocation and smooth operations.
• Support the Front Office team during busy periods, including guest registration and check-out.
• Proactively follow up on guest requests, feedback, complaints, and compliments, ensuring timely resolution and communication.
• Maintain effective communication with all departments to ensure seamless guest service.
• Ensure the accuracy of guest records, reports, and operational procedures, including Guest Service Questionnaires.
• Handle challenging situations professionally in line with resort policies and procedures.
• Safeguard guests' belongings and ensure compliance with all safety, security, and company policies.
• Maintain a clean and organized work area while projecting a professional image at all times.
• Participate in training and contribute to a positive, cooperative, and service-oriented team environment.
• Perform any other duties assigned by management to support the operational needs of the resort.

Job description

Anantara The Palm Dubai Resort is seeking a Front Office team member to deliver prompt, courteous service and assist guests with inquiries, activities, and local information. You will coordinate room assignments, arrivals, departures, VIP arrangements, and liaise with Housekeeping to ensure smooth operations.

You will monitor room status, assist with guest registration and check-out during peak times, follow up on requests, and maintain accurate guest records and reports while upholding safety