Front Office Supervisor

yas world resort, vignette collection by ihg; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi invites a dedicated Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring efficient delivery of exceptional guest service standards at all times.

You will oversee check-in/check-out, monitor VIP arrivals, coordinate room allocations, train and coach Front Office colleagues, handle night audit duties, prepare daily reports, and collaborate with other departments to uphold service excellence.

Qualifications

• Supervise and coordinate Front Office shift operations to ensure excellent guest service.
• Maintain positive guest and employee relations.
• Train, coach, and support Front Office colleagues.
• Ensure compliance with Front Office standards, policies, and procedures.
• Oversee smooth check-in, check-out, and guest service operations.
• Monitor VIP arrivals, room allocations, and special requests.
• Conduct room inspections and arrange VIP amenities.
• Prepare and submit operational and financial reports.
• Verify room rates, reservations, and billing accuracy.
• Handle night audit duties and distribute daily reports when required.

Responsibilities

• Oversee check-in/check-out and guest services.
• Monitor VIP arrivals and room allocations.
• Coordinate with other departments for seamless operations.
• Prepare and submit daily, monthly, and financial reports.
• Manage room blocking and related documentation.

Skills

Front Office Leadership

Guest Service

Team Supervision

Training & Coaching

Tools

PMS/OPERA

Job description

About Us

Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

We currently have an exciting opportunity for a Front Office Supervisor to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be directly responsible for leading and supervising all Guest Service Agent (GSA) operations, ensuring the efficient delivery of exceptional guest service standards at all times. Oversees daily activities, monitors team performance, and provides guidance and support to achieve departmental objectives.

About You

• Supervise and coordinate Front Office shift operations to ensure excellent guest service.
• Maintain positive guest and employee relations.
• Train, coach, and support Front Office colleagues.
• Ensure compliance with Front Office standards, policies, and procedures.
• Oversee smooth check-in, check-out, and guest service operations.
• Monitor VIP arrivals, room allocations, and special requests.
• Conduct room inspections and arrange VIP amenities.
• Prepare and submit operational and financial reports.
• Verify room rates, reservations, and billing accuracy.
• Handle night audit duties and distribute daily reports when required.
• Manage room blocking and related documentation.
• Follow up on room status discrepancies and sleep-out reports.
• Assist the Duty Manager in daily operations and service standards.
• Resolve guest complaints promptly and professionally.
• Coordinate with other departments to ensure seamless operations.

Shape Your Career with Yas Plaza Hotels by Aldar Hospitality

At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially