Front Office Supervisor

Yas World Resort, Vignette Collection by IHG; Abu Dhabi Emirate; On-site; AED 67,000 - 112,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi is seeking a Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring exceptional guest service standards at all times. You will oversee daily activities, monitor team performance, and guide colleagues to achieve departmental objectives.

The role focuses on smooth check-in/check-out, VIP arrivals, room allocations, and coordinating with other departments to maintain seamless service across our six-hotel Yas

Qualifications

• Supervise Front Office shift operations to ensure excellent guest service.
• Coordinate check-in/check-out and guest service activities.
• Train and support Front Office colleagues to meet standards.

Responsibilities

• Oversee Front Office shift operations and staff performance.
• Monitor VIP arrivals, room allocations, and special requests.
• Prepare and submit operational and financial reports.
• Handle night audit duties and distribute daily reports.
• Coordinate with other departments to ensure seamless operations.

Skills

Front Office supervision

Guest service excellence

Team coaching

VIP handling

Shift coordination

Operational reporting

Job description

Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.

About the Job

We currently have an exciting opportunity for a Front Office Supervisor to join our team at Yas Plaza Hotels. The ideal candidate will have a passion for hospitality and a desire to create unique and welcoming experiences for our guests. In this role, you will be directly responsible for leading and supervising all Guest Service Agent (GSA) operations, ensuring the efficient delivery of exceptional guest service standards at all times. Oversees daily activities, monitors team performance, and provides guidance and support to achieve departmental objectives.

About You

• Supervise and coordinate Front Office shift operations to ensure excellent guest service.
• Maintain positive guest and employee relations.
• Train, coach, and support Front Office colleagues.
• Ensure compliance with Front Office standards, policies, and procedures.
• Oversee smooth check-in, check-out, and guest service operations.
• Monitor VIP arrivals, room allocations, and special requests.
• Conduct room inspections and arrange VIP amenities.
• Prepare and submit operational and financial reports.
• Verify room rates, reservations, and billing accuracy.
• Handle night audit duties and distribute daily reports when required.
• Manage room blocking and related documentation.
• Follow up on room status discrepancies and sleep-out reports.
• Assist the Duty Manager in daily operations and service standards.
• Resolve guest complaints promptly and professionally.
• Coordinate with other departments to ensure seamless operations.

Shape Your Career with Yas Plaza Hotels by Aldar Hospitality

At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially