Guest Services Supervisor – Front Office

yas world resort, vignette collection by ihg; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi invites a dedicated Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring efficient delivery of exceptional guest service standards at all times.

You will oversee check-in/check-out, monitor VIP arrivals, coordinate room allocations, train and coach Front Office colleagues, handle night audit duties, prepare daily reports, and collaborate with other departments to uphold service excellence.

Qualifications

• Supervise and coordinate Front Office shift operations to ensure excellent guest service.
• Maintain positive guest and employee relations.
• Train, coach, and support Front Office colleagues.
• Ensure compliance with Front Office standards, policies, and procedures.
• Oversee smooth check-in, check-out, and guest service operations.
• Monitor VIP arrivals, room allocations, and special requests.
• Conduct room inspections and arrange VIP amenities.
• Prepare and submit operational and financial reports.
• Verify room rates, reservations, and billing accuracy.
• Handle night audit duties and distribute daily reports when required.

Responsibilities

• Oversee check-in/check-out and guest services.
• Monitor VIP arrivals and room allocations.
• Coordinate with other departments for seamless operations.
• Prepare and submit daily, monthly, and financial reports.
• Manage room blocking and related documentation.

Skills

Front Office Leadership

Guest Service

Team Supervision

Training & Coaching

Tools

PMS/OPERA

Job description

Yas Plaza Hotels by Aldar Hospitality in Abu Dhabi invites a dedicated Front Office Supervisor to lead and supervise all Guest Service Agent operations, ensuring efficient delivery of exceptional guest service standards at all times.

You will oversee check-in/check-out, monitor VIP arrivals, coordinate room allocations, train and coach Front Office colleagues, handle night audit duties, prepare daily reports, and collaborate with other departments to uphold service excellence.