Front Office & Guest Services Supervisor

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort in Abu Dhabi seeks a supervisory professional to lead guest services. You will oversee front desk operations, knowledge of hotel products, and ensure service excellence across departments.

This role requires leadership, strong customer service, flexibility for shifts including night work, and a professional presentation. Experience with Opera is preferred, and previous hospitality background is essential to maintain Anantara's high

Qualifications

• Experience in a supervisory role within an office environment.
• Opera property management systems experience preferred.
• Hospitality industry background in hotel or resort operations.
• Strong customer service skills and professional demeanor.
• Excellent time management and prioritization.
• Impeccable professionalism and presentation.
• Flexibility to work weekends and varied shifts.

Responsibilities

• Anticipate guest needs and handle inquiries with attentiveness.
• Maintain complete knowledge of hotel products, rates, outlets, spa and other properties.
• Oversee service standards to ensure top guest satisfaction.
• Address issues promptly and follow up on feedback.
• Suggest alternatives to enhance guest experience.
• Collaborate with all hotel departments to ensure smooth operations.
• Conduct daily shift briefings and relay information to team.
• Coordinate reception duties during the shift.
• Adhere to programme standards like GHA Discovery, Anantara App, Guest Preferences.
• Be available for all shifts including night shifts.
• Operate the hotel buggy safely at all times.

Skills

Leadership

Guest service

Time management

Opera experience

Customer service

Professional presentation

Flexibility

Job description

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort in Abu Dhabi seeks a supervisory professional to lead guest services. You will oversee front desk operations, knowledge of hotel products, and ensure service excellence across departments.

This role requires leadership, strong customer service, flexibility for shifts including night work, and a professional presentation. Experience with Opera is preferred, and previous hospitality background is essential to maintain Anantara's high