Desert Palace Host: Elite Guest Concierge & Experiences

Anantara; Abu Dhabi; On-site; AED 89,280 - 156,240; Full time

Job summary

Anantara is seeking a Front Office/Guest Services professional for its Qasr Al Sarab Desert Resort By Anantara in Abu Dhabi. You will engage with in-house guests, collect preferences, ensure privacy and smooth check-in/check-out, and collaborate with departments to exceed guest expectations.

The role requires luxury-hotel experience and strong English communication. A college diploma in hotel management and familiarity with Front Office Systems are preferred for candidates applying.

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Luxury hotel experience is required.
• Fluent English is essential.

Responsibilities

• Builds rapport with in-house guests and gathers preferences.
• Maintains and protects guest privacy and security.
• Handles guest requests and ensures arrival/departure procedures are smooth.
• Upsells rooms and services and coordinates with other departments.
• Maintains guest history files and communicates issues to supervisor.

Skills

Good communication skills

Fluent English

Education

College diploma in hotel management

Tools

Front Office Systems

Job description

Anantara is seeking a Front Office/Guest Services professional for its Qasr Al Sarab Desert Resort By Anantara in Abu Dhabi. You will engage with in-house guests, collect preferences, ensure privacy and smooth check-in/check-out, and collaborate with departments to exceed guest expectations.

The role requires luxury-hotel experience and strong English communication. A college diploma in hotel management and familiarity with Front Office Systems are preferred for candidates applying.