Luxury Palace Guest Experience Host

Anantara Hotels & Resorts

Abu Dhabi

On-site

AED 89,000 - 134,000

Full time

14 days+

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Job summary

Anantara Hotels & Resorts in Abu Dhabi is seeking a Front Office / Guest Services Host to deliver outstanding hospitality at the Qasr Al Sarab Desert Resort by Anantara. You will assist guests, manage arrival/departure procedures, and ensure privacy and security while maintaining seamless operations.

The role requires a diploma in hotel management, front office experience, and exceptional English communication.

Qualifications

College diploma in hotel management or related field.
Previous experience in Front Office or Guest Services.
Luxury hotel experience is must.
Good Communication skills.
Experience with Front Office Systems.
Must be fluent in written and spoken in English / multilingual speaking is an advantage.

Responsibilities

To ensure continual source of information, help and assistance to all guests.
Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
Maintains and protects the privacy and security of in-house guests.
Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
Upsell all Rooms and other services in the hotel.
Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments