Luxury Palace Host | Guest Experience Lead

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 89,000 - 179,000; Full time

Job summary

Qasr Al Sarab Desert Resort By Anantara is seeking a Front Office/Guest Services professional to deliver exceptional service to in-house guests. The role requires strong communication, a passion for hospitality, and the ability to coordinate multiple departments to exceed guest expectations.

Located in the United Arab Emirates, Abu Dhabi region, this position involves greeting guests, managing check-in/out processes, and ensuring privacy and security of guests while maintaining high standards of

Qualifications

• College diploma in hotel management or related field.
• Previous experience in Front Office or Guest Services.
• Fluent in English; multilingual skills are a plus.

Responsibilities

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Co-ordinates all operations to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.

Skills

Good communication skills

Front Office experience

Education

College diploma in hotel management or related field

Job description

Qasr Al Sarab Desert Resort By Anantara is seeking a Front Office/Guest Services professional to deliver exceptional service to in-house guests. The role requires strong communication, a passion for hospitality, and the ability to coordinate multiple departments to exceed guest expectations.

Located in the United Arab Emirates, Abu Dhabi region, this position involves greeting guests, managing check-in/out processes, and ensuring privacy and security of guests while maintaining high standards of