Front Office Supervisor

Anantara Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort in Abu Dhabi seeks a supervisory professional to lead guest services. You will oversee front desk operations, knowledge of hotel products, and ensure service excellence across departments.

This role requires leadership, strong customer service, flexibility for shifts including night work, and a professional presentation. Experience with Opera is preferred, and previous hospitality background is essential to maintain Anantara's high

Qualifications

• Experience in a supervisory role within an office environment.
• Opera property management systems experience preferred.
• Hospitality industry background in hotel or resort operations.
• Strong customer service skills and professional demeanor.
• Excellent time management and prioritization.
• Impeccable professionalism and presentation.
• Flexibility to work weekends and varied shifts.

Responsibilities

• Anticipate guest needs and handle inquiries with attentiveness.
• Maintain complete knowledge of hotel products, rates, outlets, spa and other properties.
• Oversee service standards to ensure top guest satisfaction.
• Address issues promptly and follow up on feedback.
• Suggest alternatives to enhance guest experience.
• Collaborate with all hotel departments to ensure smooth operations.
• Conduct daily shift briefings and relay information to team.
• Coordinate reception duties during the shift.
• Adhere to programme standards like GHA Discovery, Anantara App, Guest Preferences.
• Be available for all shifts including night shifts.
• Operate the hotel buggy safely at all times.

Skills

Leadership

Guest service

Time management

Opera experience

Customer service

Professional presentation

Flexibility

Job description

Job Description

Job Location

Qasr Al Sarab Desert Resort By Anantara

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments.
• Conduct daily shift briefings/meeting’s and pass on all information to team-members.
• Coordinate reception work during the shift in an effective manner
• To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
• To be available to work in all shifts including night shift
• To carefully and safely drive the hotel buggy at all times

Qualifications

• Proven experience in a supervisory role within an office environment, demonstrating strong leadership and team management capabilities
• Previous experience in Opera will be preferred
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.