Guest Experience Supervisor - Luxury Resort

Minor Hotels; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi seeks a Guest Services Supervisor to oversee frontline operations and ensure exceptional hospitality. The role emphasizes leadership in an office-like environment and seamless guest experiences across shifts, including nights.

Candidates should have supervisory experience, hospitality background, and strong customer service skills; Opera PMS familiarity is a plus. A premium brand offering memorable guest stays.

Qualifications

• Experience in a supervisory role within an office environment.
• Previous Opera experience preferred.
• Hospitality industry background in hotel or resort.
• Excellent customer service, professional demeanor.
• Strong time management and prioritization.
• Impeccable professional presentation.
• Weekend availability and schedule flexibility.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Maintain knowledge of hotel products: rooms, rates, outlets, spa, and other properties.
• Oversee service quality and guest satisfaction standards.
• Take responsibility for guest satisfaction issues and timely follow-up.
• Be proactive and suggest alternatives to enhance guest experience.
• Develop harmonious relationships with all hotel departments.
• Conduct daily shift briefings and pass information to team members.
• Coordinate reception work during shifts effectively.
• Follow standards of programmes like GHA Discovery, MessageBox, Anantara App, Guest Preferences.
• Be available to work in all shifts including night shifts.
• Drive hotel buggy safely at all times.

Skills

Leadership

Customer service

Time management

Flexibility

Tools

Opera PMS

Job description

Anantara Hotels & Resorts at Qasr Al Sarab Desert Resort by Anantara in Abu Dhabi seeks a Guest Services Supervisor to oversee frontline operations and ensure exceptional hospitality. The role emphasizes leadership in an office-like environment and seamless guest experiences across shifts, including nights.

Candidates should have supervisory experience, hospitality background, and strong customer service skills; Opera PMS familiarity is a plus. A premium brand offering memorable guest stays.