Front Office Lead: Guest Experience & Revenue Growth

Terra Solis Dubai; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Terra Solis Dubai is seeking a Front Office Manager to efficiently oversee operations and ensure guest satisfaction. Responsibilities include management of front office activities while maintaining a cohesive team through hiring and training processes.

An ideal candidate will have at least two years of experience in a similar role within a four- or five-star hotel and possess strong knowledge of OPERA/Fidelio/WINHMS. Attention to detail and excellent interpersonal skills are essential.

Qualifications

• Two years minimum experience in a similar position in a five- or four-star hotel.
• Must be able to multitask and perform well under pressure.

Responsibilities

• Manage front office operations to ensure profitability.
• Coordinate with all departments to ensure total guest satisfaction.
• Supervise Front Office team for maximum revenue.

Skills

OPERA/Fidelio/WINHMS knowledge

Computer/MS Software Applications skill

Customer service oriented

Attention to Detail & Quality

Interpersonal Skills

Problem Solving and Decision Making

Ability to attend emergencies in a level-headed manner

Professionalism

Ability to multitask

Proactively assists customers

Job description

Terra Solis Dubai is seeking a Front Office Manager to efficiently oversee operations and ensure guest satisfaction. Responsibilities include management of front office activities while maintaining a cohesive team through hiring and training processes.

An ideal candidate will have at least two years of experience in a similar role within a four- or five-star hotel and possess strong knowledge of OPERA/Fidelio/WINHMS. Attention to detail and excellent interpersonal skills are essential.