Front Office Duty Manager — Guest Experience Lead

InterContinental 62s Group plc; Dubai; On-site; AED 89,000 - 167,000; Full time

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Duty Manager to support front office leadership, oversee operations in the Front Office Manager’s absence, and ensure guest safety and a smooth night audit process. The role emphasizes guest engagement and adherence to hotel policies.

Applicants should hold a Bachelor's degree in Hotel Management or Business Administration and possess at least 3 years of Front Office or Guest Service experience, including supervisory duties.

Qualifications

• Bachelor’s degree or higher in Hotel Management/Business Administration; 3 years Front Office/Guest Service including supervisory/executive level.
• Must speak fluent English; other languages preferred.

Responsibilities

• Interact with guests and community members while following hotel policies.
• Coordinate and oversee hotel operations in the Front Office Manager’s absence.
• Ensure guest safety, security, and timely night audit completion.
• Engage guests to guarantee memorable experiences.

Skills

Fluent English

Customer service

Communication

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Duty Manager to support front office leadership, oversee operations in the Front Office Manager’s absence, and ensure guest safety and a smooth night audit process. The role emphasizes guest engagement and adherence to hotel policies.

Applicants should hold a Bachelor's degree in Hotel Management or Business Administration and possess at least 3 years of Front Office or Guest Service experience, including supervisory duties.