Duty Manager

IHG Hotels & Resorts; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay, part of IHG Hotels & Resorts, seeks a Duty Manager to lead guest services and oversee hotel operations in the absence of the Front Office Manager. The role emphasizes guest engagement, safety, and seamless night operations in a vibrant Dubai setting.

The candidate should hold a Bachelors degree in Hotel Management or Business Administration, with 3 years of Front Office/Guest Service experience including supervisory duties, and must be fluent

Qualifications

• Bachelors degree in Hotel Management/Business Administration or equivalent.
• 3 years of Front Office/Guest Service experience including supervisory/executive level experience.
• Must speak fluent English; additional languages preferred.

Responsibilities

• Oversee hotel operations in the absence of the Front Office Manager.
• Ensure safety and security of guests.
• Accurate and timely completion of night audit during night hours.
• Engage with guests and ensure excellent guest service at all touchpoints.
• Report to Front Office Manager on matters affecting guest experience and operations.

Skills

Front Office experience

Guest service

Supervisory experience

Communication skills

Education

Bachelor9s degree in Hotel Management/Business Administration

Job description

About Us

Travel is a journey. At Holiday Inn & Staybridge Suites, we help make it a joy.

DUTY MANAGER

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay is looking for an experienced Duty Manager to join our extraordinary team!

Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

YOUR DAY TO DAY

As Duty Manager, your main responsibilities will be to work under the general direction of the Front Office Manager, and within the established IHG and local hotel policies and procedures. Interact with guests and members of the community. Also, responsible to co-ordinate and oversee all hotel operations in the absence of the Front Office Manager. Ensure safety and security of guests. Accurate and timely completion of the night audit function during the night hours. Ensuring that every guest is engaged and being taking care of.

Establish a closed network of communication with other departments directly by having a tour in all guests’ touch points in the hotel. Reports directly and communicates with Front Office Manager on all pertinent matters affecting guest experience and hotel operations.

What We Need From You

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory/executive level experience. Must speak fluent English. Other languages preferred. Organisation and communication skills with strong work ethic and a drive to excel.

What We Offer

We'll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.