Guest Experience Supervisor - Create Memorable Stays

IHG Hotels & Resorts; Dubai; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay, part of the IHG Hotels & Resorts family, is seeking a Guest Experience Supervisor. You will work under the Rooms Manager, interact with guests, and oversee Front Office operations to ensure a seamless experience.

Strong English communication and supervisory experience are preferred. Ideal candidates will lead the Guest Experience Specialists, coordinate with departments, and maintain lobby engagement while delivering brand-standard service and

Qualifications

• Previous experience in a similar role required.
• Supervisory experience in managing guest expectations by driving the team performance.
• Excellent English communication skills and ability to build relationships.

Responsibilities

• Interact with guests and members of the community.
• Handle daily Front Office operations and support Guest Experience Specialists.
• Supervise guest preferences and ensure entitlements per Brand Standards.
• Maintain lobby engagement and communication across departments.

Skills

Guest service

English proficiency

Supervisory experience

Team leadership

Job description

Holiday Inn & Staybridge Suites Dubai Business Bay, part of the IHG Hotels & Resorts family, is seeking a Guest Experience Supervisor. You will work under the Rooms Manager, interact with guests, and oversee Front Office operations to ensure a seamless experience.

Strong English communication and supervisory experience are preferred. Ideal candidates will lead the Guest Experience Specialists, coordinate with departments, and maintain lobby engagement while delivering brand-standard service and