Front Office Agent

Crew Life at Sea; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier resort in the UAE is seeking a Front Office Agent to create a welcoming experience for guests. Responsibilities include managing check-in/out processes, addressing guest inquiries, and coordinating services. Ideal candidates will possess strong communication skills and a background in hospitality. This role offers a dynamic work environment with potential for growth.

Qualifications

• Experience in guest services or hospitality is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Manage reservations and provide information about the resort.
• Address guest requests and coordinate with concierge services.
• Maintain communication with various departments.
• Resolve guest concerns and ensure satisfaction.
• Maintain accurate records and assist with reporting.

Job description

Job Overview:As a Front Office Agent at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be the first point of contact for our guests, creating a lasting impression by providing exceptional service from the moment they arrive. Your role is integral to ensuring a seamless and welcoming experience for our guests throughout their stay.

Key Responsibilities:

• Guest Arrival and Departure:
  • Warmly welcome guests upon arrival and facilitate a smooth check-in process.
  • Provide information about the resort's facilities, services, and special promotions.
  • Efficiently handle check-out procedures, including payment processing and resolving any guest concerns.
• Reservation Management:
  • Manage guest reservations, ensuring accuracy and completeness.
  • Effectively communicate room rates, packages, and availability to guests.
  • Assist with room assignment and accommodate special requests whenever possible.
• Guest Services:
  • Address guest inquiries and provide information about local attractions, dining options, and activities.
  • Handle guest requests promptly and liaise with other departments to fulfill special requirements.
  • Coordinate with the concierge to arrange transportation, tours, and other guest services.
• Communication:
  • Maintain clear and open communication with other front office agents, housekeeping, and other relevant departments.
  • Handle telephone calls, emails, and other forms of communication with professionalism and courtesy.
• Problem Resolution:
  • Address and resolve guest concerns or issues in a timely and effective manner.
  • Report any recurring issues or trends to the Front Office Manager for continuous improvement.
• Administration:
  • Ensure accurate record-keeping of guest information, preferences, and special requests.
  • Assist in the preparation of daily reports, including occupancy rates and revenue figures.