Front of House Leader — Training, Events & Revenue

25hours Hotels; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

25hours Hotels in Dubai is seeking a capable Front Office/Operations leader to train and develop the reception hostess team, manage rosters, and drive revenue through events and upselling. The role requires strong leadership, hospitality experience, and excellent networking with concierges.

You will oversee reservations, database management, adherence to licensing, and daily operations while fostering guest satisfaction and profitability.

Qualifications

• Minimum of 2 years' experience in Food & Beverage or hospitality sector.
• Hotel or upscale venue operational experience.
• Proven leadership and team development experience with ability to train, mentor, and motivate staff.
• Event planning and coordination experience, with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations, health and safety procedures, and venue compliance requirements.
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships.
• Middle East hospitality experience (preferred).
• Ability to reinforce change through effective communication, support, and own behaviours when implementing creative solutions.

Responsibilities

• Train reception hostess team members to ensure high standards and morale.
• Assign areas of responsibility to staff.
• Assist with performance evaluation of line staff.
• Prepare daily/weekly/monthly rosters with Operations team.
• Ensure compliance with licensing and health and safety procedures and train all staff.
• Lead daily team meetings in the absence of the Venue Manager.
• Control stock and par levels of stationery and equipment; manage costs.
• Manage reservations and table management system.
• Develop strategies to increase sales through events and upselling.
• Build relationships with hotel concierges and host client meetings.
• Plan group events and festivals; ensure profitability and guest satisfaction.
• Oversee guest lists at the door on theme nights.
• Post-event follow-up with reporting templates.
• Introduce potential clients to the venue.
• Personality counts and customer focus matter.

Skills

Leadership

Team development

Training & mentoring

Event planning

Sales and upselling

Interpersonal networking

Microsoft Office

Tools

Reservation & table management systems

Database management

Microsoft Office Suite

Job description

25hours Hotels in Dubai is seeking a capable Front Office/Operations leader to train and develop the reception hostess team, manage rosters, and drive revenue through events and upselling. The role requires strong leadership, hospitality experience, and excellent networking with concierges.

You will oversee reservations, database management, adherence to licensing, and daily operations while fostering guest satisfaction and profitability.