Hostess Leader: Guest Experience & Events

Accor; Dubai; Presencial; AED 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free hotel nights

Employee discounts

Staff parties

Descripción de la vacante

Accor in Dubai is seeking a dynamic hospitality professional to lead the reception/hostess teams, train staff, and drive revenue through events and upselling. You will manage rosters, candidate performance reviews, and guest relations while ensuring compliance with licensing and safety standards.

You will oversee reservations, databases, and reporting templates, collaborate with the Operations team, and cultivate relationships with concierges to develop group events and conferences.

Formación

• Minimum of 2 years experience in Food & Beverage or hospitality sector.
• Hotel or upscale venue operational experience.
• Proven leadership and team development experience with ability to train mentor and motivate staff.
• Event planning and coordination experience with demonstrated ability to execute successful group events and parties.
• Proficiency with reservation and table management systems.
• Strong administrative and database management skills with experience in creating reporting templates.
• Proficiency in Microsoft Office Suite.
• Sales and revenue management experience with proven track record in upselling and maximising revenue.
• Knowledge of hospitality licensing regulations health and safety procedures and venue compliance requirements.
• Excellent interpersonal and networking abilities with experience building and maintaining professional relationships.
• Middle East hospitality experience (preferred).
• Ability to reinforce change through effective communication support and own behaviours when implementing creative solutions.

Responsabilidades

• Train reception/hostess team to ensure high standards and morale.
• Assign areas of responsibility to staff.
• Assist with performance evaluations.
• Post positive comments and review feedback with FOH and Venue Managers.
• Prepare daily/weekly/monthly rosters with Operations.
• Ensure compliance with licensing, health and safety procedures and train staff accordingly.
• Conduct daily team meetings.
• Oversee stock control and upkeep of equipment.
• Assist manage and control use of equipment and assets.
• Maximize revenue through upselling and events.
• Develop strategies to increase sales.
• Be familiar with industry trends and suggest revenue-boosting ideas.
• Manage reservations and table management system.
• Maintain database and weekly reporting templates.
• Coordinate yearly marketing calendar of events and promotions.
• Engage with hotel concierges and host meetings.
• Track reservations from concierges and run concierge appreciation program.
• Attend external networking events as directed.
• Oversee weekly communications on events and guest lists.
• Plan and execute group events and festive nights, ensuring guest satisfaction.
• Handle guest lists at the door for themed nights.
• Follow up post-event with clients and file reports.

Conocimientos

Staff training

Leadership

Performance evaluation

Event planning

Upselling

Revenue management

Herramientas

Reservation system

Table management

Microsoft Office

Descripción del empleo

Accor in Dubai is seeking a dynamic hospitality professional to lead the reception/hostess teams, train staff, and drive revenue through events and upselling. You will manage rosters, candidate performance reviews, and guest relations while ensuring compliance with licensing and safety standards.

You will oversee reservations, databases, and reporting templates, collaborate with the Operations team, and cultivate relationships with concierges to develop group events and conferences.