Front-of-House Experience Leader

7 Management; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

BHND in Dubai is seeking a Floor Supervisor to oversee daily front-of-house operations, ensure smooth service flow, and uphold brand standards. You will lead the service team on the floor, coordinate with bar and kitchen, and maintain guest satisfaction.

The role requires hands-on leadership, resilience during peak times, strong communication, and meticulous grooming. You will mentor staff, handle guest feedback, and ensure compliance with hygiene and safety guidelines.

Qualifications

• Previous experience as a Floor Supervisor or Senior Waiter
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude

Responsibilities

• Oversee daily front-of-house operations and service flow
• Ensure high guest satisfaction and adherence to brand standards
• Lead and coach the floor service team during shifts
• Coordinate with kitchen and bar for seamless operations
• Capture and communicate guest requests, VIP notes, and service instructions
• Support management with checklists, handovers, and incident reporting

Skills

Floor supervision

Guest handling

Leadership

Team coordination

Communication

Job description

BHND in Dubai is seeking a Floor Supervisor to oversee daily front-of-house operations, ensure smooth service flow, and uphold brand standards. You will lead the service team on the floor, coordinate with bar and kitchen, and maintain guest satisfaction.

The role requires hands-on leadership, resilience during peak times, strong communication, and meticulous grooming. You will mentor staff, handle guest feedback, and ensure compliance with hygiene and safety guidelines.