Floor Supervisor - BHND

7 Management; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

BHND in Dubai is seeking a Floor Supervisor to oversee daily front-of-house operations, ensure smooth service flow, and uphold brand standards. You will lead the service team on the floor, coordinate with bar and kitchen, and maintain guest satisfaction.

The role requires hands-on leadership, resilience during peak times, strong communication, and meticulous grooming. You will mentor staff, handle guest feedback, and ensure compliance with hygiene and safety guidelines.

Qualifications

• Previous experience as a Floor Supervisor or Senior Waiter
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude

Responsibilities

• Oversee daily front-of-house operations and service flow
• Ensure high guest satisfaction and adherence to brand standards
• Lead and coach the floor service team during shifts
• Coordinate with kitchen and bar for seamless operations
• Capture and communicate guest requests, VIP notes, and service instructions
• Support management with checklists, handovers, and incident reporting

Skills

Floor supervision

Guest handling

Leadership

Team coordination

Communication

Job description

Job Description:

Company Overview

BHND is an elevated burger concept built around one simple idea: doing a singular product exceptionally well. Positioned away from the traditional burger chain, American diner, or loud, gimmick-driven format, BHND introduces a more considered approach to the category, combining top-tier produce, open-fire cooking, and trained hospitality within a refined counter setting.

Role Summary

The Floor Supervisor supports in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor.

Key Responsibilities

• Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods.
• Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required.
• Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism.
• Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately.
• Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges.

Qualifications/Skills

• Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure and during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude

Requirements: