Dining Room Floor Manager - Guest Experience Leader

7 Management; Dubai; On-site; AED 100,000 - 180,000; Full time

Job summary

7 Management is hiring a Floor Manager to oversee the dining room floor in Dubai, ensuring exceptional guest experiences and maintaining high service standards. You will lead front-of-house staff, coordinate service activities, and collaborate with management to meet operational goals.

The role requires proven leadership in large-scale hospitality, proficiency with POS systems and restaurant software, and the ability to excel under pressure while mentoring staff toward service excellence.

Qualifications

• Proven leadership in large-scale hospitality operations.
• Experience managing front-of-house teams in Dubai or similar markets.
• Strong customer service orientation and guest recovery skills.

Responsibilities

• Oversees all front-of-house operations including greeting, seating, reservations, and table assignments.
• Ensures the dining room is properly set up, clean, and reflects the restaurant's standards and ambiance.
• Leads FOH staff with coaching, training, and performance feedback; conducts regular inspections for health/safety compliance.
• Collaborates with management, kitchen, and service teams to coordinate operations and events, ensuring smooth communication.

Skills

Leadership

Team management

Customer service

Front-of-house operations

POS systems

Tools

POS systems

Microsoft Office

Job description

7 Management is hiring a Floor Manager to oversee the dining room floor in Dubai, ensuring exceptional guest experiences and maintaining high service standards. You will lead front-of-house staff, coordinate service activities, and collaborate with management to meet operational goals.

The role requires proven leadership in large-scale hospitality, proficiency with POS systems and restaurant software, and the ability to excel under pressure while mentoring staff toward service excellence.