Dubai Floor Manager: FOH Leader & Guest Experience

MLS; Dubai; On-site; AED 134,000 - 234,000; Full time

Job summary

MLS in Dubai seeks a Floor Manager to lead the front-of-house team and elevate guest experiences in a fast-paced onsite restaurant. You will drive service excellence, oversee shift planning, and coordinate with kitchen and management to ensure smooth operations.

The ideal candidate brings proven leadership in restaurant settings, exceptional communication, and a passion for delivering outstanding customer service, with a proactive approach to resolving guest feedback and complaints.

Qualifications

• Previous experience as Floor Manager, Restaurant Supervisor, or in a similar restaurant operations leadership role.
• Strong leadership and proven team-management skills.
• Excellent communication and outstanding customer service abilities.
• Solid understanding of front-of-house operations and restaurant service standards.
• Experience managing daily restaurant operations, staff allocation, and floor service during high-volume periods.
• Proven ability to handle guest complaints and resolve issues swiftly and professionally.

Responsibilities

• Oversee daily front-of-house operations, ensuring high standards of service are maintained at all times.
• Lead, motivate, and manage the floor team, fostering a positive and professional workplace.
• Allocate staff efficiently and manage shift planning, particularly during peak service hours.
• Handle guest inquiries, feedback, and complaints with professionalism, ensuring swift resolution.
• Coordinate with the kitchen and management teams to guarantee smooth service flow and communication.
• Support team development through on-the-job training and feedback.
• Monitor dining area presentation, cleanliness, and overall guest experience.
• Participate in achieving service and sales targets through upselling and guest engagement.

Skills

Front-of-house leadership

Team management

Communication

Customer service

Service standards

Upselling

Problem-solving

Job description

MLS in Dubai seeks a Floor Manager to lead the front-of-house team and elevate guest experiences in a fast-paced onsite restaurant. You will drive service excellence, oversee shift planning, and coordinate with kitchen and management to ensure smooth operations.

The ideal candidate brings proven leadership in restaurant settings, exceptional communication, and a passion for delivering outstanding customer service, with a proactive approach to resolving guest feedback and complaints.