Front Desk Representative

Experts Plus Recruitment Services; Dubai; On-site; AED 45,000 - 67,000; Part time

Job summary

Experts Plus Recruitment Services seeks a polished Front Desk Agent for a Dubai showroom on a 3-month temporary contract. You will be the first point of contact, greet visitors, and direct them to the right sales executive while handling administrative tasks and outbound calling to back the sales team.

You will maintain daily logs, manage lead databases in Excel, and qualify leads before passing them to the sales floor, supporting a fast-paced luxury showroom environment.

Qualifications

• 1–2 years front desk/administrative experience (automotive or luxury retail preferred).
• Proficient in Excel with basic formulas and data entry skills.
• Experience with SAP in automotive industry is preferred.

Responsibilities

• Greet visitors and direct them to the appropriate sales executive or department.
• Conduct outbound calls to potential leads for appointment setting and reminders.
• Maintain showroom logs, visitor trackers, and lead databases in Excel.
• Qualify leads by gathering initial information from visitors and callers.
• Provide administrative support to the sales team with paperwork and filing.

Skills

High-volume calling

Excel proficiency

Professionalism

Tools

SAP

Job description

We are urgently looking for a polished and organized Front Desk Agent to be the first point of contact in an automotive showroom, for one of our clients based in Dubai, UAE.

This role is temporary for 3 Months and is not focused on customer service recovery but on managing the front-of-house professionally while handling administrative tasks and outbound calling activities to support the sales team.

Key Responsibilities:

• Front Desk Management: Greet visitors and walk-in clients with a professional demeanor, determine their needs, and direct them to the appropriate sales executive or department.
• High-Volume Calling: Conduct outbound calls to potential leads for appointment setting, follow up on service reminders, and update client records regarding new vehicle arrivals.
• Data Entry & Excel: Maintain and update daily showroom logs, visitor trackers, and lead databases. Use Excel to compile daily reports on walk-ins, call conversions, and appointment schedules.
• Lead Qualification: Gather initial information from visitors and callers to qualify leads before passing them to the sales floor.
• Administrative Support: Assist the sales team with paperwork, filing, and organizing client documentation.

Required Skills & Qualifications:

• Experience: Minimum 1-2 years of experience in a front desk, reception, or administrative role (automotive or luxury retail background preferred).
• Excel Proficiency: Must be proficient in Microsoft Excel (creating spreadsheets, data entry, basic formulas, and filters).
• With SAP experience in Automotive industry.
• Calling Skills: Comfortable handling high-volume outbound calls and speaking clearly on the phone.
• Professionalism: Well-presented, punctual, and able to handle a fast-paced showroom environment