Front Desk Receptionist - Automotive Service

AlFuttaim; Dubai; On-site; AED 45,000 - 67,000; Full time

Benefits offered by this job

Job summary

Al-Futtaim Automotive is hiring a Front Desk Receptionist for its Automotive Service division in Dubai. The role involves greeting customers, directing them to the appropriate service executive and coordinating appointments in a busy aftersales environment.

Ideal candidates are UAE Nationals with a Family Book, have a high school diploma, fluent English, and proficiency in Microsoft Office/Excel. This is a full-time, on-site position based at Toyota Al Badia in Dubai Festival City.

Qualifications

• UAE National with Family Book.
• High school diploma or equivalent.
• Fluent English-speaking ability.
• Previous customer service experience is an advantage.
• Proficient with Microsoft Office and Microsoft Excel.
• Ability to manage multiple requests with attention to detail.

Responsibilities

• Greet customers promptly and create a courteous first impression.
• Identify customer needs and direct to the correct executive.
• Manage appointment information and locate the responsible team member.
• Coordinate introductions between customers and staff.
• Maintain reception area and record visitor data in Excel.

Job description

Front Desk Receptionist - Automotive Service

Job Snapshot: Role: Front Desk Receptionist - Automotive Service; Location: Dubai, United Arab Emirates; Industry: Automotive; Function: Receptionist / Front Desk; Experience: Prior customer service exposure preferred; Job Type: Full-time

The Front Desk Receptionist - Automotive Service vacancy in Dubai, United Arab Emirates, provides a dedicated hiring opportunity in the Automotive industry for a UAE National with strong English communication skills. Located at Toyota Al Badia in Dubai Festival City, the role manages customer arrivals, appointment direction and front-desk support within a busy aftersales environment.

Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Receptionist / Front Desk
Salary: AED 4000-6000 per month (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer)
Gender: Any
Candidate Nationality: UAE Nationals with Family Book
Job Type: Full-time
Job Requisition ID: 179425

Role Context

Reception is where each customer forms an initial impression of the service center. This role ensures visitors are acknowledged immediately, guided without confusion and introduced to the correct executive. Effective front-desk coordination contributes to shorter waiting times, stronger customer satisfaction and smoother branch operations.

Key Responsibilities

• Receive customers promptly and create a courteous first impression.
• Ask appropriate questions to understand the reason for each visit.
• Review appointment information and locate the assigned sales or service executive.
• Arrange timely introductions between customers and responsible team members.
• Maintain awareness of waiting visitors and follow up when assistance is delayed.
• Give accurate directions to service-center departments and customer facilities.
• Liaise with the Aftersales Manager, workshop employees and branch executives.
• Keep the reception area orderly and ready for incoming customers.
• Record relevant visitor or appointment information using Microsoft Office.
• Maintain simple Excel sheets required for reception coordination.
• Recognize departing customers and close each visit with a professional farewell.

Ideal Profile

• UAE National with a valid Family Book.
• High school diploma or equivalent.
• Fluent English-speaking ability.
• Previous customer service experience is an advantage.
• Confident and respectful manner when dealing with different personalities.
• Practical knowledge of Microsoft Office and Microsoft Excel.
• Ability to organize several customer requests without losing attention to detail.
• Motivated to learn about automotive service and branch operations.
• Enthusiasm for cars and customer-focused work.

Skills Set

• Front-desk customer service
• Visitor reception
• Appointment coordination
• Customer-to-executive handover
• Workshop communication
• Microsoft Excel
• Microsoft Office
• Customer queue awareness
• Reception record management
• Professional verbal communication
• Automotive service-center support

Why Join Us

The position offers a permanent start within a recognized automotive network and direct exposure to Toyota aftersales operations. It can provide a valuable foundation for progression into customer relations, service administration, appointment coordination or service-advisor responsibilities while supporting the UAE's Emiratization goals.

About the Company

Al-Futtaim Automotive operates across distribution, manufacturing, leasing and aftersales services in 10 countries. As part of Al-Futtaim Group, it represents established brands including Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM and employs approximately 9000 people across its regional automotive operations.