Front Desk / Receptionist – Ophthalmology Clinic- Dubai, UAE

Sylvcare; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

SylvCare Talent is seeking a Front Desk / Receptionist for a prominent ophthalmology clinic in Dubai. You will greet patients, manage appointments, and support daily clinic operations with professionalism and discretion.

The ideal candidate communicates fluently in Arabic and English, has experience in medical settings, and demonstrates strong organizational and customer service skills. Knowledge of EMR or clinic management systems is advantageous.

Qualifications

• Experience in a medical clinic, hospital or healthcare facility in the UAE preferred.
• Excellent spoken and written Arabic and English.
• Professional, polished and presentable appearance.
• Strong communication and interpersonal skills.
• Experience with clinic management systems or EMR/appointment booking is a plus.

Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.
• Manage front desk operations and organized patient flow.
• Handle phone calls, WhatsApp inquiries and patient requests.
• Schedule, confirm, reschedule and coordinate appointments.
• Register new patients and update information in the clinic system.
• Coordinate with doctors, nurses and other staff to minimize waiting times.
• Assist with basic billing and insurance-related administrative tasks.

Skills

Medical clinic experience

Arabic language

English language

Customer service

Front desk duties

Communication skills

Organizational skills

Tools

Clinic management software

EMR systems

Appointment booking systems

Job description

Front Desk / Receptionist – Ophthalmology Clinic

Location: Dubai, UAE

SylvCare Talent is recruiting a professional and patient-focused Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai.

The successful candidate will be the first point of contact for patients and visitors and will play an important role in delivering a high-quality patient experience while supporting the smooth daily operation of the clinic.

Key Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.
• Manage front desk operations and ensure an organized patient flow throughout the clinic.
• Handle incoming telephone calls, WhatsApp inquiries and patient requests efficiently.
• Schedule, confirm, reschedule and coordinate patient appointments.
• Register new patients and accurately update patient information in the clinic system.
• Coordinate appointments between ophthalmologists, diagnostic services and other clinical departments.
• Provide patients with clear information regarding appointments, clinic procedures and general administrative requirements.
• Manage patient check-in and check-out processes.
• Coordinate with doctors, nurses and other clinic staff to minimize waiting times and ensure smooth clinic operations.
• Handle basic billing, payment collection and receipt issuance when required.
• Support insurance-related administrative processes and ensure relevant documentation is complete.
• Maintain accurate patient records while ensuring confidentiality and professional handling of sensitive information.
• Respond professionally to patient complaints or concerns and escalated issues appropriately.
• Maintain the reception area to a high professional standard.
• Assist with administrative duties, documentation and general clinic coordination as required.

Candidate Requirements

• Previous experience in a medical clinic, hospital or healthcare facility in the UAE is strongly preferred.
• Previous experience in an ophthalmology, eye care, aesthetic or premium outpatient clinic is highly advantageous.
• Excellent spoken and written Arabic and English.
• Professional, polished and presentable appearance.
• Strong communication and interpersonal skills.
• Excellent customer service and patient-handling skills.
• Confident dealing with patients from different cultural backgrounds.
• Strong organizational and multitasking ability.
• Comfortable working in a busy clinical environment.
• Good computer literacy and experience with clinic management, EMR or appointment-booking systems is preferred.
• Strong attention to detail and accuracy in documentation.
• Professional attitude, discretion and commitment to patient confidentiality.
• UAE residency or availability to relocate to Dubai as required.

Preferred Profile

Preference will be given to candidates who have:

• Previous UAE healthcare experience.
• Experience within an ophthalmology or specialist medical clinic.
• Strong Arabic and English communication.
• A professional and patient-oriented personality.
• Experience dealing with VIP or high-end private clinic patients.