Front Desk / Receptionist – Ophthalmology Clinic- Dubai, UAE

SylvCare for Healthcare Recruitment; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

SylvCare for Healthcare Recruitment is seeking a Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai, UAE. The role involves greeting patients, managing the front desk, scheduling appointments and coordinating with clinicians to ensure smooth patient flow.

The ideal candidate has experience in a medical setting in the UAE, strong Arabic and English communication, and a professional, patient-oriented demeanor.

Qualifications

• Excellent spoken and written Arabic and English.
• Strong communication and interpersonal skills.
• Good computer literacy and experience with clinic management or appointment-booking systems.

Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.
• Manage front desk operations and ensure an organized patient flow throughout the clinic.
• Handle calls, WhatsApp inquiries and patient requests efficiently.
• Schedule, confirm and coordinate patient appointments.
• Register new patients and update patient information in the clinic system.
• Coordinate appointments between ophthalmologists and diagnostic services.
• Provide patients with clear information about appointments and clinic procedures.

Skills

Bilingual English/Arabic

Customer service

Multitasking

Clinic software literacy

Tools

EMR system

Job description

Front Desk / Receptionist – Ophthalmology Clinic

Location: Dubai, UAE

SylvCare Talent is recruiting a professional and patient-focused Front Desk / Receptionist for a well-established ophthalmology clinic in Dubai.

The successful candidate will be the first point of contact for patients and visitors and will play an important role in delivering a high-quality patient experience while supporting the smooth daily operation of the clinic.

Key Responsibilities

• Welcome patients and visitors in a professional, warm and courteous manner.
• Manage front desk operations and ensure an organized patient flow throughout the clinic.
• Handle incoming telephone calls, WhatsApp inquiries and patient requests efficiently.
• Schedule, confirm, reschedule and coordinate patient appointments.
• Register new patients and accurately update patient information in the clinic system.
• Coordinate appointments between ophthalmologists, diagnostic services and other clinical departments.
• Provide patients with clear information regarding appointments, clinic procedures and general administrative requirements.
• Manage patient check-in and check-out processes.
• Coordinate with doctors, nurses and other clinic staff to minimize waiting times and ensure smooth clinic operations.
• Handle basic billing, payment collection and receipt issuance when required.
• Support insurance-related administrative processes and ensure relevant documentation is complete.
• Maintain accurate patient records while ensuring confidentiality and professional handling of sensitive information.
• Respond professionally to patient complaints or concerns and elevate issues appropriately.
• Maintain the reception area to a high professional standard.
• Assist with administrative duties, documentation and general clinic coordination as required.

Candidate Requirements

• Previous experience in a medical clinic, hospital or healthcare facility in the UAE is strongly preferred.
• Previous experience in an ophthalmology, eye care, aesthetic or premium outpatient clinic is highly advantageous.
• Excellent spoken and written Arabic and English.
• Professional, polished and presentable appearance.
• Strong communication and interpersonal skills.
• Excellent customer service and patient-handling skills.
• Confident dealing with patients from different cultural backgrounds.
• Strong organizational and multitasking ability.
• Comfortable working in a busy clinical environment.
• Good computer literacy and experience with clinic management, EMR or appointment-booking systems is preferred.
• Strong attention to detail and accuracy in documentation.
• Professional attitude, discretion and commitment to patient confidentiality.
• UAE residency or availability to relocate to Dubai as required.

Preferred Profile

• Previous UAE healthcare experience.
• Experience within an ophthalmology or specialist medical clinic.
• Strong Arabic and English communication.
• A professional and patient-oriented personality.
• Experience dealing with VIP or high-end private clinic patients.