Front Office Receptionist

Ontario Ayurvedic Medical Center; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Visa

Benefits as per UAE Labour Law

Job summary

Ontario Ayurvedic Medical Center in Dubai is seeking a proactive Front Desk Executive to manage reception duties and coordinate patient flow. You will handle walk-ins, calls, and online inquiries, ensuring a smooth patient onboarding and scheduling process.

The role emphasizes converting inquiries into consultations and treatment packages, maintaining accurate patient records, and supporting billing and front desk administration in a fast-paced clinic.

Qualifications

• 2–4 years of front desk experience in a clinic, hospital, wellness center, or spa.
• Proven ability to convert inquiries into appointments or treatment packages.
• Excellent spoken and written English.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Handle walk-ins, phone, WhatsApp and online inquiries.
• Explain treatments, pricing and packages clearly and confidently.

Skills

Front desk exp

Inquiry conversion

Customer service

English fluency

MS Excel

MS Office

Sales skills

Multitasking

Professionalism

Job description

Welcome patients and visitors in a professional and friendly manner Handle walk-in telephone WhatsApp and online inquiries Explain treatments services pricing and packages clearly and confidently Convert patient inquiries into booked consultations and treatment packages Schedule and manage appointments efficiently Follow up with prospective and existing patients regarding appointments and treatment plans Maintain accurate patient records and front desk documentation Process billing and payments Prepare daily and monthly reports using Microsoft Excel Coordinate effectively with doctors therapists and other clinic staff Ensure a smooth and positive patient experience at every touchpoint.

We are looking for a proactive and customer-focused Front Desk Executive to join our healthcare clinic in Dubai. This is a front office and patient coordination role with a strong focus on converting inquiries into consultations and treatment packages.

Requirements

• 2–4 years of front desk experience in a clinic, hospital, wellness center, physiotherapy clinic, aesthetic clinic, or spa.
• Proven ability to convert inquiries into appointments or treatment packages.
• Excellent spoken and written English.
• Confident explaining treatments, pricing, and packages to patients.
• Experience handling appointments, patient records, billing, and front desk administration.
• Good working knowledge of Microsoft Excel (data entry, formulas, reporting) and Microsoft Office.
• Strong customer service and sales skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational and time management skills.
• Excellent follow-up and communication skills.
• Team player with a willingness to learn and grow.
• High level of professionalism, integrity, and attention to detail.

Preferred

• Experience in healthcare, wellness, Ayurvedic, physiotherapy, or aesthetic clinics.
• Experience working with sales targets, incentives, or patient follow-ups.
• Additional language skills are an advantage.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Visa and benefits as per UAE Labour Law.