Front Desk Leader: Guest Services & Operations

W Hotels

Dubai

On-site

AED 180,000 - 300,000

Full time

29 hours ago

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Job summary

W Hotels Dubai Marina is seeking an assertive Front Office Manager assistant to help oversee daily front desk operations and guest services. You will supervise Bell/Door Staff, Switchboard and Front Desk teams and work with managers to ensure smooth check-in/check-out and exceptional guest experiences.

Ideal candidates have strong leadership, conflict resolution, and customer service skills, with a track record in hotel operations.

Qualifications

High school diploma or GED with 2 years guest services/front desk experience OR a 2-year degree in Hotel/Restaurant Management or related field.
Experience supervising staff, managing front desk operations, and ensuring guest satisfaction.
Strong leadership, communication, and problem-solving skills.

Responsibilities

Assists Front Office Manager in administering front office functions and supervising staff daily.
Directs operations for Bell/Door Staff, Switchboard and Front Desk to ensure efficient check-in/check-out.
Supervises staffing levels to meet guest service, operational, and financial objectives.
Maintains regular communication with employees about business goals and performance.
Handles guest issues, resolves complaints, and ensures high levels of guest satisfaction.
Trains staff and enforces adherence to credit policies and procedures.