Assistant Manager, Guest Services & Training

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels in Dubai Palm Jumeirah seeks a Front Desk/Guest Services Associate to answer and route guest calls, log requests, and assist with billing. You will provide directions and property information, supporting a seamless guest experience and coordinating with departments to resolve issues promptly.

The ideal candidate has at least 1 year in guest services, strong communication, and professional demeanor. This on-site role requires hosting guests with warmth and efficiency.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related front desk/guest services experience.
• Excellent communication and guest service skills.
• Ability to operate switchboard and POS systems.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Log guest requests, incidents and comments for tracking and documentation.
• Verify and adjust billing; operate telephone switchboard; manage lines.
• Provide directions and property information to guests.

Skills

Guest service

Call handling

Telephone etiquette

Record keeping

Problem solving

Education

High school diploma

Tools

POS systems

Job description

W Hotels in Dubai Palm Jumeirah seeks a Front Desk/Guest Services Associate to answer and route guest calls, log requests, and assist with billing. You will provide directions and property information, supporting a seamless guest experience and coordinating with departments to resolve issues promptly.

The ideal candidate has at least 1 year in guest services, strong communication, and professional demeanor. This on-site role requires hosting guests with warmth and efficiency.