Front Desk Supervisor – Guest Experience

W Hotels; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking an experienced Front Office Assistant Manager to support the Front Office Manager in overseeing Bell/Doorkeeper, Switchboard, and Guest Services operations. You will drive efficient check-in/check-out, staff supervision, and guest satisfaction while contributing to the property’s financial performance.

Ideal candidates hold a high school diploma or a 2-year Hospitality/Business degree, with relevant front desk experience or no experience if degree is in related

Qualifications

• Education or experience requirements for guest services/front desk roles.
• Hospitality/business background accepted with minimal work experience.

Responsibilities

• Manages day-to-day operations and ensures quality and customer satisfaction.
• Supervises staffing levels to meet guest service, operational, and financial goals.
• Handles complaints, resolves conflicts, and communicates expectations to staff.
• Maintains open communication with employees about business objectives and performance.
• Oversees Front Desk operations and shift coverage, including check-in/out processes.
• Trains staff and enforces policies to maximize room revenue and occupancy.

Skills

Guest services

Front desk

Education

High school diploma or GED

2-year degree in Hospitality/Business or related major

Job description

W Hotels in Abu Dhabi is seeking an experienced Front Office Assistant Manager to support the Front Office Manager in overseeing Bell/Doorkeeper, Switchboard, and Guest Services operations. You will drive efficient check-in/check-out, staff supervision, and guest satisfaction while contributing to the property’s financial performance.

Ideal candidates hold a high school diploma or a 2-year Hospitality/Business degree, with relevant front desk experience or no experience if degree is in related