Guest Experience Expert — Welcome Desk

W Hotels; Dubai; On-site; AED 140,000 - 180,000; Full time

Job summary

W Hotels in Dubai Marina is seeking a Guest Experience Expert to welcome guests, assist with check-in/out, and deliver a memorable stay. You will respond to guest requests, coordinate with team members, and ensure safety, professionalism, and brand standards throughout the shift.

No prior related experience is required. This on-site, non-management role offers a dynamic, guest-focused environment at a luxury property on the Dubai waterfront.

Qualifications

• High school diploma or GED required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Deliver a range of services to guide guests through their stay.
• Handle guest requests, coordinate with team, and maintain brand standards.

Skills

Guest service

Communication

Customer focus

Education

High school diploma or GED

Job description

W Hotels in Dubai Marina is seeking a Guest Experience Expert to welcome guests, assist with check-in/out, and deliver a memorable stay. You will respond to guest requests, coordinate with team members, and ensure safety, professionalism, and brand standards throughout the shift.

No prior related experience is required. This on-site, non-management role offers a dynamic, guest-focused environment at a luxury property on the Dubai waterfront.