Front Desk Intern: Elevate Guest Experience

Rotana Hotels; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

Rotana Hotels is seeking a Front Desk Agent to provide professional, guest-focused service from arrival to departure at our property in Abu Dhabi. You will greet guests by name when possible, escort them to their rooms, and assist with hotel activity inquiries while maintaining up-to-date knowledge of local services and hotel information.

You will handle front desk cashiering, process check-in/check-out, manage incidental charges, protect guest privacy, and uphold hotel policies and service

Responsibilities

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Job description

Rotana Hotels is seeking a Front Desk Agent to provide professional, guest-focused service from arrival to departure at our property in Abu Dhabi. You will greet guests by name when possible, escort them to their rooms, and assist with hotel activity inquiries while maintaining up-to-date knowledge of local services and hotel information.

You will handle front desk cashiering, process check-in/check-out, manage incidental charges, protect guest privacy, and uphold hotel policies and service