Front Desk Team Leader: Guest Experience & Service

Rotana Hotels; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Park Rotana & Park Arjaan Hotel Abu Dhabi, part of Rotana Hotels, seeks a dynamic Front Office Team Leader to lead the front desk team and deliver memorable guest experiences. You will oversee check-ins/outs, ensure accurate billing, and coordinate with departments to maintain smooth service delivery.

Ideal candidates will exemplify exceptional customer service, supervise Front Desk staff, and stay informed about local services to answer guest inquiries confidently during the stay.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information

Job description

Park Rotana & Park Arjaan Hotel Abu Dhabi, part of Rotana Hotels, seeks a dynamic Front Office Team Leader to lead the front desk team and deliver memorable guest experiences. You will oversee check-ins/outs, ensure accurate billing, and coordinate with departments to maintain smooth service delivery.

Ideal candidates will exemplify exceptional customer service, supervise Front Desk staff, and stay informed about local services to answer guest inquiries confidently during the stay.